|In 2011, we found ourselves in a predicament familiar to many firms; we won a contract but now had to deliver. Our company, Sprezzatura Management Consulting (as subcontractor to Savantage Solutions) had proposed to better align the Department of Veterans Affairs traditional PMBOK PMO with the Agile methodology used by the large, fast moving Chapter 33 development effort. By augmenting the existing PMO approach with Agile Scrum and Knowledge Management best practices, we were able to forge better collaboration between our development team, customer, and stakeholders and provide timely and salient information to program leadership. By augmenting the existing PMI/PMBOK approach with Agile Scrum and knowledge management best practices, we improved PMO efficiency, responsiveness, and client satisfaction. Here’s how we did it.